Cash on Delivery (CoD) Policy

Terms & Conditions:
  • We offer the option for ‘Cash on Delivery’ only on orders above INR 2,999/- and only for domestic orders. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
  • If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at support@homeoessentials.in within 48 hours of order placement, for successful delivery.
  • If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.
  • If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.
  • All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at support@homeoessentials.in well within the aforementioned time frame. Homeo Essentials will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.
  • Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at support@homeoessentials.in or chat with us from Monday to Saturday, from 10am - 6pm IST.
  • If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at support@homeoessentials.in with the order number on the same date that you placed the order.
  • Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order. Click here to know more about our COVID-19 safety measures.
  • COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.